Return & Refund Policy

Last Updated: Sept 27th, 2024

At Restore Global, we are committed to providing high-quality peptides and related products to our customers. Due to the sensitive nature of our products, we maintain a 7 Day Return policy to ensure the safety, efficacy, and quality of all items sold through (the “Website”).
Please read this policy carefully before purchasing, as by placing an order, you agree to the terms outlined below.

1. 7-Day Policy Refunds Chargeback Terms

Due to the specialized nature of peptides, we only offer a 7-day policy on any products, except in cases where the product is defective or damaged during shipment. This policy helps us maintain the highest standards of quality and safety for all customers. Please reach out to support through WhatsApp support or email and we will arrange the product return.
PLEASE DO NOT INITIATE A CHARGEBACK WITHOUT CONTACTING SUPPORT FIRST. We will take the necessary steps to ensure the return and funds back to your account in a timely matter. Restore Global does not tolerate this behavior on our platform to make it absolutely clear that we treat chargebacks with the highest level of seriousness.

There will be serious consequences if a customer initiates a chargeback without prior communication with our customer support. We expect all customers to contact us first to resolve any issues. If this event occurs without prior contacting our support team, we will remove you from our platform permanently. If you use Sudo names in an attempt to hide your nefarious activity we use an advanced fraud analysis program to mitigate these responses. We may ask for more verification if prompted. It is up to the Restore Global Fraud team to determine your case. We reserve the right to protect our interests.

[email protected]
WhatsApp: 702-234-5135

2. Damaged or Defective Products

If you receive a product that is damaged, defective, or not as described, please contact us within 7 days of receiving your order. You must provide shipping in original packaging and clear pictures of the product for review. We will review your claim and, if approved, we will issue the product free of additional charges.
Please note that any claims made after the 7-day period will not be eligible for replacement or credit. To submit a claim, contact our customer service team at [email protected] with the following information:
· Order number
· A description of the issue
· Photos of the damaged or defective product and packaging

3. Non-Returnable Products

For health and safety reasons, we cannot accept returns on any of the following items:
· Opened or used peptide. The seal was removed, and the stopper was punctured.
· Products that have been removed from their original packaging
· Any item that has been altered, tampered with, or not stored as per the provided guidelines

4. Shipping Errors

If you receive an incorrect item or shipment, please notify us immediately and up to 7 days after receiving your order. We will arrange for the correct item to be sent to you, and if necessary, for the incorrect item to be returned to us at no cost to you.

5. Shipping Delays or Lost Packages

We aim to ensure that all orders are shipped promptly and reach you in good condition. However, we are not responsible for shipping delays caused by the courier or lost packages due to unforeseen circumstances such as theft, fire, weather anomalies, holidays, domestic terrorism, international terrorism, protests, traffic delay, airline delay, wildfires, volcanic activity, air pollution, and special events. If you experience any issues with shipping, please reach out to the shipping provider for assistance. Please ensure your shipping address is in a safe location to prevent potential risks.

6. Product Usage and Responsibility

The chemicals and materials available for sale on this website are intended for laboratory and research use only. They are not meant for human ingestion or for use in products that might be ingested. By purchasing from Restore Peptides, you confirm that you are at least 21 years of age. The listing of any material on this website does not grant a license to, or a recommendation for, its use in violation of any patent.
Restore Global is not responsible for the improper handling, use, or storage of peptides once they have been delivered to the customer. It is the customer’s responsibility to ensure they are following appropriate handling and safety procedures.

7. Exceptions

In very limited circumstances, we may make exceptions to this 7 Day policy based on specific situations. Any exceptions are made at the sole discretion of Restore Global and will be communicated in writing.

8. Contact Us

If you have any questions or concerns about this policy, or if you believe you have received a defective or incorrect product, please contact us at:

Restore Global LLC
Email: [email protected]
WhatsApp: 702-234-5135

Mailing Address:
304 South Jones BLVD
Suite 4257
Las Vegas, NV 89107
United States